Returns Policy

COSTBO is an e-commerce enabler for brands and manufacturers. We power the brand discovery by retailers, bulk buyers & End Consumers across PAN India by various means of SEO & through enrolling into ONDC.

Brands may choose from one of the available return options below as formulated by costBo team. Please see the individual brand webstore for the specific return policy. Chat with the business directly before Returns.
1. No Returns
2. Returns accepted for 14 working days from the date of invoice
3. Returns accepted for 30 days from the date of invoice

On arbitration between buyers & brands

1. Picture of packaging - before shipment will be collected from brands
2. Picture of products received will be collected from buyers
3. Will help arbitrate returns meeting the above criteria chosen by brands

Once a return is approved by the brand, customer will receive
• 100% refund of invoice amount - for any defective/damaged products
• 80% refund of invoice amount - if the return is for any other reason